RETURN & REFUND POLICY

We Want You to Love Your Order

We take great care in producing every order. If something isn’t right, we’re here to help. This page explains when returns, replacements and refunds are available.

RETURN & REFUND POLICY

We Want You to Love Your Order

We take great care in producing every order. If something isn’t right, we’re here to help. This page explains when returns, replacements and refunds are available.

At a Glance

Returns

We accept returns only for eligible claims where replacements are not feasible.

Replacements

Available for damaged, defective or incorrect products.

Unboxing Video

Required for damaged or missing item claims.

Eligible Claims

  • Damaged during transit
  • Wrong product received
  • Manufacturing defect
  • Missing items

Non-Eligible Claims

  • Change of mind
  • Incorrect order placed by customer
  • Minor colour variations due to screen settings
  • Normal wear and tear

Time-sensitive & Personalized Products

Personalized products and products created for a specific date or event are generally non-returnable. If an eligible issue is reported and a replacement is not feasible due to time sensitivity, we may offer a refund after reviewing the claim and receiving the returned product (where applicable).

Need Help

If something isn’t right with your order, please get in touch with us as soon as possible. We’ll always do our best to help.

To help us investigate issues such as damage during transit or missing items, we may ask for an unboxing video and supporting photographs. Prompt reporting helps us resolve your request more quickly.